fortune365Privacy Policy

This page describes what we collect when you use fortune365 and how we keep that data protected. We take your privacy seriously, and we've designed our policy to be transparent about every step we take with your information—from the moment you register, through your deposits and withdrawals, to your gameplay on our platform.

We operate across supported jurisdictions where our services are available only where local law permits. Your data may be processed in multiple regions, and we comply with applicable data-protection rules wherever you access fortune365. This policy explains your rights and our commitments in plain language.

What we collect on fortune365

When you register with fortune365, we collect your legal name, email address, date of birth, and identity verification documents. We use this information to verify that you meet our eligibility criteria and comply with local law. Your account also captures your phone number, preferred language, and any nickname you choose for your profile.

During deposits and withdrawals, we record transaction details—the date, time, amount, and payment method you selected (whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). We do not store full card numbers; payment processors handle those securely on their own servers. Your fortune365 account keeps a record of your balance history and any promotional offers you've claimed.

When you use our platform, we also collect gameplay data—which games you play, how long you spend on each, your session timestamps, and your device information (browser type, IP address, operating system). We use cookies and similar technologies to recognize you across visits and to improve your experience on fortune365.

How we use your information

We use your personal data for several core purposes. First, we verify your identity and age to comply with local gambling laws and anti-money-laundering rules. Second, we process your deposits and withdrawals securely and on time. Third, we communicate with you about your account—confirmations, notifications, and support responses. If you contact our team during Liga 1 events or around Idul Fitri or Idul Adha holidays, we use your message to respond promptly and resolve any issues.

We also use your data to prevent fraud, detect suspicious activity, and protect fortune365 and our users from abuse. We analyze aggregated, anonymized gameplay data to improve game performance, fix bugs, and understand which features are most popular. We do not sell your personal information to third parties; we share it only with trusted payment processors, identity verifiers, and compliance partners who process data on our behalf under strict confidentiality agreements.

If you opt in to marketing communications, we may send you occasional updates about new games, tournaments (such as Piala Indonesia or Piala AFF matches), or promotional offers. You can unsubscribe from marketing emails at any time by clicking the link in the email or adjusting your notification settings on fortune365.

Your rights and our commitments

You have the right to access, correct, or delete your personal data on fortune365. If you believe our records are inaccurate, contact our support team and we will review your request. You may also request that we export your data in a portable format or cease using your information for non-essential purposes (such as marketing), provided that we retain what is necessary for legal compliance and account operations.

Our servers may sit outside your jurisdiction, but we respect the data-protection standards of the regions where our users are located. We keep your data only as long as necessary—typically for the duration of your account plus a retention period for legal and compliance reasons. If you close your fortune365 account, we delete your personal information within a reasonable timeframe, except where law requires us to keep certain records.

We update this privacy policy from time to time as our service evolves. We will notify you of material changes via email or by posting a notice on fortune365. Your continued use of our platform after such updates means you accept the revised policy. If you have questions about how we handle your data, contact our privacy team through the support channels on fortune365, or visit our about us page for more details on how we operate.